SMOOTHING & STRAIGHTENING SERUM 1 fl.oz

DOES AYIRA BEAUTY SHIP INTERNATIONALLY?

No, AYIRA does not offer international shipping.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER? 
It is not mandatory for customers to set up an AYIRA BEAUTY account to place orders on our site. Please note that items in your cart may be removed if the item is sold out or is discontinued. If you are interested in receiving new product alerts, discounts and sales, simply join our email list to receive exclusive AYIRA BEAUTY updates in the future.

HOW MUCH DOES SHIPPING COST?
AYIRA charges a flat rate fee of $9.00 for USPS Priority Mail - no signature. Orders over $50.00 (USD) will receive free, ground shipping within the USA via USPS. No code is necessary and the free shipping discount will automatically be applied at checkout for orders over $50.00 (USD).

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED AND HOW CAN I TRACK MY ORDER?
Once an order has shipped out, the customer will receive an e-mail containing their order confirmation and tracking number. Customers can click on the tracking number periodically to view the location of their order. Please note that we do not require a signature upon delivery. We are not responsible for lost, stolen or misplaced shipments. Any questions regarding dispatched shipments should be made to USPS. 

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Once the customer makes a verified purchase, an order confirmation is immediately emailed to the customer. If a customer has not received their order confirmation email, please send an email to our customer service team at support@ayirabeauty.com. Once the order has been confirmed, please allow five to seven business days for orders to be processed/fulfilled. Once processed, items will be shipped via the shipping carrier of buyers choice at the time of checkout. In the event of peak order periods, customization of products; specialized items; unforeseen circumstances; inclement weather, natural disasters, biological disasters, strikes, political or civil unrest, national and regional holidays, electric or electronic failure(s), delivery issues with the carrier, customs delays or any other unforeseen matter, please note that processing/fulfillment times may be extended. Once items are shipped, the customer will receive tracking information via email using the email address provided at the time of checkout. If a customer paid for an order using an e-check, the e-check payment must clear before the order is processed/fulfilled and shipped. 

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries only, please send e-mails to support@ayirabeauty.com

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to e-mails within 24-48 hours Monday - Friday excluding any major or regional holidays, local natural disasters, stay at home orders or political/social unrest occurring within our city. 

DO YOU EVER HAVE GIVEAWAYS?
We occasionally run official giveaways but we also gift our products to content creators and influencers. Follow us on our social media platforms to stay up to date and in the know regarding news and giveaways. 

DOES AYIRA HAVE A PR LIST? 
Yes, our PR List is currently open. Send us an email with your name, shipping address, phone number and social media handles to support@ayirabeauty.com. 

WHY WAS I CHARGED A SALES TAX?
We collect state sales tax on orders shipped within Alabama. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
AYIRA accepts Shop Pay, Shop Pay Installments, PayPal, MetaPay, Discover, MasterCard, Visa and American Express. E-checks are accepted via PayPal however, funds must clear before orders are fulfilled and shipped. 

DO YOU OFFER GIFT CARDS?
No, we do not offer gift cards at the moment. Please check back at a later date. 

CAN I GIFT WRAP MY ORDER?
We do not offer gift wrapping for orders.

DO YOU OFFER RETURNS?
For information on our return policy, please click here .

HOW LONG DO I HAVE TO RETURN AN ITEM?
To read more on our return policy, click here.

DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?
To lean more about our return policy, click here.

HOW WILL I RECEIVE MY REFUND?
Once the return has been approved, you will receive your refund via the credit card used at the time of purchase. For more information, please review our refund policy.

WHEN WILL I RECEIVE MY REFUND?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact), you will receive a confirmation email indicating your refund. Depending on your financial institution or bank/building society, please allow 7-14 business days for the refund to be reflected back to your account.

WHAT SHOULD I DO IF THE REFUND AMOUNT IS INCORRECT?
Please send all e-mails to support@ayirabeauty.com and we will help in solving the problem as quickly as possible.